Frequently Asked Questions

Who Are We?

Our company has been in operation since 2001. We are not a re seller, we provide the actual telemarketing services our selves, and all our callers are 100% local not from an overseas call center.

How It Works?

Booking Your Campaign

Upon your instruction to book a campaign we would send you our campaign brief to complete. Our Campaign Brief form is used as the main document to construct your campaign including using it for any script development. It is a detailed and comprehensive form specifically designed to enable us to complete your campaign.

Campaign Preparation

Only once we receive all campaign information can we lock in a start date for your campaign. From here, we will then use your Campaign Brief to construct your campaign and train our staff. This also includes script design if required.

Commencement

We normally commence campaign within 10 business days however this is subject to current workloads.

During The Campaign

Our process involves attempting to reach all target prospects within the assigned maximum campaign hours. During the campaign you will receive Daily Activity reports which include full activity breakdowns, and customer comments.

If required, you are able to make minor script variations during the campaign, however script changes will cause delay and can take up to 1-2 days to implement and a further half day for re-training.

Campaign Conclusion

At the conclusion of your campaign you would receive all the details of the campaign including the results, findings and recommendations. We stand by our results and do not ask our clients to commit to any long term contract. Instead we believe in developing long term relationships with our clients without long term binding contracts by demonstrating outstanding results.

How Do We Charge?

We have various programs to suit individual needs offering the best rates no matter what your budget or requirement and or preferences.

Do We Offer Pay Per Lead?

Yes we can. However it is not necessarily the most effective method. Get in touch to discuss the options.

How Much Do We Charge?

We have flexible pricing options. It just depends on your budget and requirements. Get in touch and tell us what you are after.

How Soon Can We Start?

Anywhere from 3 days to 3 weeks – subject to how soon you book and our current workloads.

The first step is to complete our telemarketing client brief designed to gather information about your requirements. This is only document we use to prepare your campaign, not multiple emails or verbal instructions. If it’s not in the brief, it won’t get used. So it is an extremely important step not to be neglected as this is crucial to the success of your campaign. We recommended not delegating this step or rushing the process otherwise errors and or delays will occur.

And if supplying your own prospect calling list please ensure all landlines numbers include an area code and have no dots, dashes, brackets, minus signs, plus signs, country codes, or anything else other than the full number. We cannot use it otherwise.

Where Are Our Callers Located?

Our callers are 100% local with a 100% local accents. We do not use offshore callers.

What Industries Do Work With?

We have been telemarketing since 2001. We have worked with large and small, private and public companies, to government departments. There is no campaign too big or too small that our team can’t handle. Our staff are capable of talking with consumers to CEO’s and CFO’s.

And although we may have worked in your exact industry, we do not work off previous results as indicators for your business. No matter how many times a campaign is performed that may have been with the same type of product or service within the same industry, each result is different.

Do We Offer Guarantees?

Tele marketing (as the name suggests) is an actual marketing exercise and like marketing exercises it can be a complex process with many variables affecting outcomes.

We of course do guarantee to provide you the highest quality telemarketing campaign possible. However we do not guarantee any specific outcomes.

What Is A Trial/ Pilot Campaign?

Our team achieve excellent results on a consistent basis, and It is most likely that we have completed similar projects in the same industries as yours however each and every one has had a different outcome due many variables. This is why we recommend a Trial ( Pilot) Campaign).

A Trial Telemarketing Campaign is a fixed price campaign that serves the purpose of establishing benchmarks for the best practice methodologies that will provide the highest predisposition for prospects committing to desired results. A Trial Telemarketing Campaign will also provide the ability to ascertain the effectiveness and return on investment of our Telemarketing services.

After The Trial Campaign
After the Trial Campaign has been completed you would receive all the details of the campaign including the results, findings and recommendations. We stand by our results and do not ask our clients to commit to any long term contract. Instead we believe in developing long term relationships with our clients without long term binding contracts by demonstrating outstanding results.

In fact over 70% of our business comes from repeat customers. That says a lot.

Why Quality Prospect Data Is So Important?

For outbound campaigns, one of the most critical factors in the success is the quality of the list your working from.

Generally there are 4 types of lists that can be used;

  1. Use your own data list
  2. Use a purchased list
  3. Use of an in-house list, or
  4. Use directory pages

Which is the Best List Option?
When deciding what type of list to use it is recommended that the source list have up to date information including contact details of the decision maker. This will of course exclude directory pages. And in most cases it will also exclude in-house lists supplied by a telemarketing company as they can be years old.

The best choices are either your own list or a list that is purchased.

It is a mistake to believe that you will be saving money using an in house list or using directories to call from as one of the biggest hurdles when calling is getting through to the person that makes the decision. A lot of time can be wasted on the phone with (in the case of business to business) gatekeepers who take a time screening your call in order to stop you getting through. The same can happen with householder calls if the wrong person picks up the phone and you fail to get through that’s it, you’ve blown the call.

In contrast having a list that has contact details allows the telemarketer to create familiarity in the voice tone allowing a much higher percentage of calls to get through.

If someone called you and asked who would be the person that looks after purchasing widgets then you immediately identify the call as a telemarketing call and your reaction becomes defensive straight away. If on the other hand a telemarketer calls and asks for a person by their first name it creates an entirely different outcome.

Although in house lists may also have contact details for decision makers they are almost always out of date. Even if it isn’t out of date then most likely those same prospects will have been called recently for another campaign and as a result maybe less responsive when it comes to your campaign.

So with In house lists and directories, the time taken dancing around trying to find out who is the correct decision maker can end up costing much more then the cost of purchasing a current, fresh prospect list. Of course if you have your own list then that’s even better.

There is one other consideration however. With a list that has contact names within it, you are more likely to get past any receptionist (gatekeeper) however you are also more likely not to speak to that contact on the first, second or even the third call resulting in a very high unreachable count. This becomes more evident wither higher ranking job titles. So it is important to weigh up the pros and cons of either chancing it with the receptionists or chancing by targeting a specific person and not being able to reach them at all.

Why Use Telemarketing?

The telephone still ranks as the number one sales tool. Over 75% of all Fortune 500 companies maintain call centers, outsourcing facilities, and utilise the benefits of outsourcing.

Unlike many modern digital marketing methods, telemarketing has excellent cut through and always delivers outcomes, not sometimes not maybe; always!

Digital marketing has become so crowded, so competitive, it is hard to stand out and very difficult to obtain any real traction. Unlike many modern digital marketing methods, telemarketing has excellent cut through and always delivers outcomes, not sometimes not maybe; always! Digital marketing has become so crowded, so competitive, it is hard to stand out and very difficult to obtain any real traction.

The cost of selling is escalating and time is ever in short supply to make face-to-face sales calls. But stiff competition requires that companies keep notching up their sales goals every quarter and every year. The secret lies with the proper use of successful telephone sales techniques.

Selling on the telephone is a very crucial sales method that no organization or individual can afford to ignore. That’s why we have a sudden increase and expansion of telephone call centers around the world.

The Facts

1. Telemarketing is still one of the most powerful methods of reaching potential customers,
2. Telemarketing is still the best way to identify qualified leads,
3. Telemarketing instantly allows you to identify relevant contacts, and
4. Telemarketing works because Everyone has a phone.

Outsourcing to an experienced provider makes a great deal of commercial and business sense. As a consulting call centre, infrastructure and staff are already in place and simply require product training, and in many cases they will already be familiar with your products and services being offered. With their higher levels of experience and skill, they will also be able to deliver far better results than an ad hoc, in-house telemarketers who may not have had the infrastructure, training and experience that outsourced operators have.

The Cost
Most organisations perform a simple cost analysis comparing their internal hourly rate for hiring their own telemarketer to the outsourced hourly rate. However the average employee that organisations have to do their own inhounse telemarketing perform about 12-15 calls an hour. This is because of a range factors including but limiting to call reluctance between calls, and data entry entry time.

Our company can perform double that per hour per telemarketer. So even if our costs are double it works out the same but without the headaches.

The main advantages of telemarketing are;

  • No Initial Infrastructure Cost Barrier,
  • Ease of implementation,
  • Quick deployment,
  • Detailed Analysis,
  • Better Results, and
  • The ability to obtain the most critical component in marketing; the reasons why a person is not interested.

Why wouldn’t any size company explore the advantages of telemarketing